I arrived tired and hungry and in a bad mood which led to my over reacting to a small problem in the room. I was truly amazed at how well the staff responded to my complaint. The Manager Pak Hilman and all of the staff were really fantastic. I quickly realised that really it was my own tired state that was the problem but they would not let me apologise, instead they went above and beyond my expectations. This is the second time I have stayed here and I can only recommend it highly. The breakfast is excellent as is the food in the cafe and great cakes also. I love that they are opposed to single use plastics. I can't recommend this hotel more highly.
Sally
juillet 2024
Business hotel with good facilities (Spa, Pool, own restaurant etc.). Rooms well equiped and clean Kind and helpfull staff (even if sometimes a bit over ambitious, but in a nice & friendly way)
Ingmar
août 2023
breakfast was the best, quality, quantity and especially the deliciousness. they have the best cook in town I didn't get stomach ache, which usually a good measure to the quality of the food the only place that provides help yourself water refill which is unlimited and is hygienic
Adrian
janvier 2024
We always stay at the Aston when we come to Banyuwangi. The room we had this time was really nice. It looked like it had been recently renovated as everything looked new and very clean. The management organized a fresh fruit platter for our room and the staff in the restaurant remembered us from last time. That's the sort of thing that makes a stay very special.
Sally
octobre 2024
The room is clean and comfy, The staffs are very nice to us. The breakfast is good enough. We arrived at night in heavy rain and we were so tired after long journey and they valet my car for parking which is so nice and the check in was so quick. They gave us welcome drinks too. So nice, we will definitely come back when we visit Banyuwangi.
Pablo
décembre 2024
The staffs are very helpful and easy to communicate with. I had a trip to mount Ijen that I need to leave at 12am. They helped to pack my breakfast ahead(my booking includes breakfast) The hotel is also quiet, not bothered by the Ramadan mosque sound.
Lisa
mars 2024
Easy check in and location is great
Riscka
juin 2024
Breakfast was perfect, staff very kind, refillable water tanks for less plastic is a great idea. Very clean.
Mateja007
juillet 2024
Nice neat hotel , Easy to stay here again.
Paul
octobre 2023
We always stay here before we take the ferry to Bali. And it is never disappointing: always feels like coming home when you arrive here at this hotel. Friendly atmosphere, good vibes, nice staff, efficient check in, super nice in-house restaurant, kind of small rooms, but very comfy, cable TV all channels also CNN. Coffee maker in the room. Yes good! Breakfast also well done and very helpful staff.
Robert
avril 2022